Artificial intelligence (AI) chatbots are a fascinating advancement in today’s digital technology landscape. They can do it all — whether it’s helping you order a pizza, answering specific questions, or guiding you through a complex B2B sales process.
With all the things that artificial intelligence chatbots can do, there are times when they almost seem like magic. And that makes AI chatbots a source of confusion (and sometimes fear) for the people who encounter them.
But the truth is AI chatbots are simply a tool that you can use to level up your digital experience. Albeit, a powerful one.
So, you might be wondering, what exactly are AI chatbots? How do they work? And when should you be using them to level up your business conversations?
WHAT IS AN AI CHATBOT?
Artificial intelligence chatbots are chatbots trained to have human-like conversations using a process known as natural language processing (NLP). With NLP, the AI chatbot is able to interpret human language as it is written, which enables them to operate more or less on their own.
In other words, AI chatbot software can understand language outside of pre-programmed commands and provide a response based on existing data. This allows site visitors to lead the conversation, voicing their intent in their own words.
- Menu/button-based chatbots. ...
- Linguistic Based (Rule-Based Chatbots) ...
- Keyword recognition-based chatbots. ...
- Machine Learning chatbots. ...
- The hybrid model. ...
- Voice bots. ...
- Appointment scheduling or Booking Chatbots. ...
- Customer support chatbots.
How AI used in Chatbot ?
Which Algorithm is best for Chatbot ?
Can Chatbots be Hacked ?
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